Refund & Cancellation Policy

Last updated: July 23, 2026

At Al Wafaa Integrated Business LLC ("Al Wafaa," "we," "us," or "our"), we want every client to feel confident working with us. This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for our digital marketing services.

1. Nature of Our Services

Our services are professional, time- and labor-based services (such as SEO, paid advertising management, social media, web design, and content). Work begins as soon as an engagement starts, and significant time and resources are invested from day one. This affects how refunds are handled, as described below.

2. Billing Cycle

• Monthly retainer services are billed in advance at the start of each billing cycle.
• One-time projects (such as a website build) may be billed as a deposit plus milestone or completion payments, as set out in your Service Agreement.
• Advertising budgets paid to third-party platforms are separate from our fees and are non-refundable by us, as they are spent directly on your campaigns.

3. Cancellation

You may cancel an ongoing monthly engagement at any time by providing thirty (30) days' written notice to info@al-wafaa.net. During the notice period, we will continue to deliver services and remain payable for that period. After cancellation takes effect, no further charges will be made.

4. Refund Eligibility

Because our services are performed progressively, refunds are handled as follows:

• Before work begins: If you cancel before any work has started on a newly paid cycle or project, you are eligible for a full refund of amounts paid for the unstarted work.
• After work has begun: Fees for work already performed, time invested, and deliverables produced are non-refundable. Where a monthly cycle is only partially delivered, we may, at our discretion, issue a pro-rated refund for the portion of the service not yet performed.
• One-time project deposits: Deposits cover initial discovery, planning, and reserved capacity and are non-refundable once that work has commenced.

5. Service Guarantee

Digital marketing outcomes depend on many factors outside our control, and we do not guarantee specific results. However, if you believe we have not delivered the services described in your Service Agreement, please contact us. We are committed to resolving concerns fairly and will work with you in good faith to make things right.

6. How to Request a Refund

To request a refund or discuss a billing concern, email info@al-wafaa.net with your name, invoice details, and the reason for your request. We aim to review and respond to all refund requests within seven (7) business days.

7. Processing of Approved Refunds

Approved refunds are issued to the original payment method used at purchase, processed through our payment providers such as Stripe or Wise. Depending on your bank or card issuer, it may take 5–10 business days for the funds to appear in your account.

8. Chargebacks

If you have any concern about a charge, please contact us first so we can resolve it directly. Initiating a chargeback without contacting us may delay resolution and could result in suspension of services.

9. Contact

Al Wafaa Integrated Business LLC
280 Snowmobile Ln, Pinedale, WY 83115, USA
Email: info@al-wafaa.net
Phone: +1 (307) 776-3021